Has my order been taken into account?
You can find your order in your customer account.
An email is also sent to you after any order confirmation on our site.
Can I modify my order?
Have you changed your mind about the color or size of the shank? You can send us an email to email@example.com.
I would like to cancel my order
The withdrawal period is possible before sending by simply sending us an email to firstname.lastname@example.org.
When will I receive my order?
Our objects are made by hand and to order in our South West of France manufacture.
The manufacturing time for lights is approximately 6 weeks from the date of purchase on our website.
The manufacturing time for our other items is variable. It takes 2 to 4 weeks.
How will my order be delivered to me?
Your items are delivered to you according to the type of delivery you chose at the time of purchase.
You will be notified as soon as your order has left our factory.
Delivery prices vary depending on the areas of purchase and the cumulative weight of the items.
Please note that additional customs fees may be charged by the various carriers. You do not pay French VAT when placing your order, so local VAT + administration fees may be applied.
Damaged package or missing item
Despite all the care we have taken in preparing your order, the package has arrived damaged and / or one of the items ordered is missing.
In this case, it is important to:
Take pictures of the package and any damage, traces of opening.
Make a damage claim to the carrier who delivered the package (or even refuse it)
This allows you and us to relieve yourself of any damage / theft.
The photos and the claim made, thank you for coming back to us so that we can find a solution together => email@example.com.
Exchanges and return
What is the return procedure?
Your request is within the period of 14 days from the date of receipt of your order.
Important: Only objects in their original condition will be accepted (notably not having been hung).
Please, pack the products for return with care. In case of damaged products, replacement of the part concerned may be charged.
Please specify in your sending your name as well as your order reference.
The return address is as follows:
Château de Méritein
1 rue du Général Lorencez
Exchange of a defective product / wrong item received
You have received your order and it is not suitable due to an error on our part or due to a functional defect.
You can send us an email with photos attached to firstname.lastname@example.org.
Reminder: Our shades are made by hand from natural pigments so the shades of the latter are always a little changing and the colors may therefore differ from the photos on our website or from those seen on social networks. As the colors change over time, Fabrics samples ordered few months ago may not longer be valid.
Materials / maintenance
How to care my items? ==> refer to the appropriate page